IT QA Engineer, Progressive Insurance
Feb 2015-present

Develops and documents testing standards, best practices and ensures they are communicated and applied.

Participates at requirements reviews, design reviews, system analysis and facilitates the testing review process.

Uses Quality Center (HP-ALM) on a daily basis to create test cases, run test labs, and report defects

Evaluates risks associated with test plans and makes recommendations for alternative testing approaches.

Modifies test plans in accordance with changing requirements.

Determines if manual and/or automated test tools should be used to execute test cases and uses automated test tools to execute the testing process.

Creates/maintains processes and documentation for tool maintenance.

Supports improvements in overall quality results through the use of statistical measurements and tools.

Executes test quality assurance responsibilities and associated functions for projects (requirements, risk assessment, estimating, test approach, reviews, overall organization and coordination of testing activities, implementation handoff, post elevate support, analyst support, usability, etc.)

Ensures that standards for production applications are followed. .

Test Engineer, Actiontec Electronics
2008- Feb 2015

Responsible for functional, system, conformance, performance, interoperability, stress and integration testing of a variety of home networking broadband communication products for Verizon, Century Link and other broadband partners.

Develop and execute test plans from specifications and standards including designing, specifying and implementing test requirements.

Automate test cases using Python, Selenium, Ixia, and Veriwave.

Manage QA lab network, which includes maintaining OS and server functionality on the network as well as ordering and replacing or repairing defective hardware that is in the network.

Provide troubleshooting assistance to Technical Support team when needed and respond to and test customer reported issues.

Coordinate and execute test plans with Quality Assurance engineers located in Sunnyvale, CA

Senior Support Specialist, Actiontec Electronics
2006-2008

Provided clients with technical support over the phone and supported other technicians with problem calls and escalated issues.

Acted as the closing supervisor, responsibilities with this title included verifying that all call queues had been cleared, and the building secured each evening before leaving.

Provided training to other technicians for firmware changes and hardware updates.

Quality Assurance and Trainer, Hewlett-Packard
2003-2006

Ensured superior call quality for clients by providing coaching opportunities for technicians on negative surveys and service request inaccuracies.

Created training manuals and provided training to technicians for new products.

Ashford University

BA, Communications
GPA: 3.85; Major GPA: 3.80
Dean's List
Magna Cum Laude
Alpha Sigma Lambda Honor Society member

Western International University

AA, Business
GPA: 3.82; Major GPA: 3.83